New prescriptions require contact from the prescriber (Physician, Naturopath, and/or Veterinarian). Prescriber prescriptions may be given over phone, fax or email if the original is not provided to patient. New prescription orders will not be accepted by patient through phone, fax or email. Patient with a new prescription must bring in the original. Prescription refill ordering can be done over the phone by patients. Call (250-383-6511) and speak with a pharmacy staff member. He/she will determine if the prescription is still valid. If you are out of refills we can fax your practitioner to request a new prescription, depending on the medication.
Prescription refill ordering can be done over the phone by patients. New prescriptions require contact from the prescriber (Physician, Naturopath, and Veterinarian). Prescriptions may be given over phone, fax or email if the original is not provided to a patient. New prescription orders will not be accepted by patient through phone, fax or email. A patient with a prescription must bring in the original.
Policies for Prescription Medication
Please note that Prescription medication orders, on average, take 3 – 5 business days for processing.
If it is your first time ordering a Prescription medication with us, please have your practitioner e-mail, fax or mail us a copy of your prescription AND a copy of your picture identification (that includes your birth date) when you place your order.
We require a copy of the original prescription from your practitioner before we are able to process and ship the order. The prescription must be written by either a Medical Doctor, Naturopathic Doctor, Veterinarian or Nurse Practitioner licensed in Canada.
You have three options for providing us with the prescription:
- Doctor to fax the prescription using our fax number:
- Doctor's office to scan the prescription and send it to us by:
- Have your Doctor’s office phone us the prescription:
Toll-Free Phone: 1-866-383-6511 Toll-Free Fax: 1-250-383-1353
We also require a copy of your picture identification – required for your first order only.
Prescriptions are legally valid for only one year after the date they are written by your doctor. Any refills remaining are void after one year.
We are not able to process prescriptions for narcotics or other controlled substances such as benzodiazapines to the US.
We are only able to ship prescription medications to the U.S. and Canada.
We are not able to direct bill U.S. insurance companies.
In addition, please note, we do bill to Blue Cross (excluding the province of Alberta) and third party insurance (such as Manual Life and Sun Life) when a faxed/scanned/photocopy of the patient's insurance card is provided.
As per Canadian law, we are not able to accept medications for return and redistribution.
Note: Cancellation of an order is only possible if a valid prescription is not provided. A cancellation fee may apply to any refund issued for a prescription. Once a prescription has been shipped, we are not able to cancel or refund the order.